Data Retention Policy
Effective Date: August 9, 2026
1. Purpose
This Data Retention Policy explains how GATHWAY collects, retains, archives, and deletes information throughout its lifecycle.
Our objectives are to:
Protect user privacy.
Meet legal and regulatory obligations.
Reduce unnecessary data storage.
Maintain system integrity.
Support business continuity.
This policy should be read together with the Privacy Policy and Terms of Service.
2. Scope
This policy applies to information processed through:
GATHWAY Web
GATHWAY Mobile Applications
APIs
AI Services
Cloud Infrastructure
Customer Support Systems
Internal Administrative Systems
3. Data Categories
Examples include:
Account Information
Name
Email address
Login credentials
Account preferences
Security settings
Professional Information
Resume
Employment history
Education
Skills
Certifications
Career goals
User Content
Uploaded documents
Notes
Career plans
Calendar entries
Tasks
Saved opportunities
AI Interaction Data
User prompts
AI responses
AI-generated documents
Usage logs
Technical Information
Login history
Device information
Crash reports
Performance logs
Security logs
Payment Information
Subscription records.
Payment card information is processed by our payment providers and is not stored by GATHWAY except where necessary for transaction records.
4. Retention Principles
We retain personal information only for as long as necessary to:
Provide the Services.
Maintain account functionality.
Meet legal obligations.
Resolve disputes.
Detect fraud.
Protect security.
Enforce our agreements.
We aim to minimize retention where practical.
5. Standard Retention Periods
The periods below are default targets and may vary where required by law, litigation, or legitimate business needs.
Specific retention periods may be adjusted as the product and legal requirements evolve.
6. User Deletion Requests
Users may request deletion of their account where available.
Following a valid deletion request:
Personal information will be removed or anonymized where appropriate.
Some information may be retained if required by law, for fraud prevention, dispute resolution, security, or other legitimate purposes.
Where deletion cannot be immediate because of backup systems, the information will be removed as those backups cycle out in accordance with our operational procedures.
7. Account Inactivity
If an account remains inactive for an extended period, GATHWAY may:
Notify the user.
Offer options to retain or delete the account.
Archive or delete inactive data where permitted by law and our policies.
8. Backups
To support disaster recovery and business continuity:
Data may be included in encrypted backups.
Backup data is retained for a limited operational period.
Backups are protected with appropriate security controls.
Deleted data may remain in backup media until the backup expires or is overwritten.
Backups are not used to restore individual user data except where operationally necessary.
9. Legal Holds
If GATHWAY becomes subject to litigation, regulatory investigation, or other legal obligations, certain information may be preserved beyond normal retention periods until the matter is resolved.
10. Secure Disposal
When information reaches the end of its retention period, GATHWAY will take reasonable measures to securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and industry practices.
11. Policy Review
This policy will be reviewed periodically and updated as necessary to reflect:
New features.
Business growth.
Changes in law.
Security improvements.
Operational requirements.
Material updates will be communicated where required.
12. Contact Information
Questions regarding this policy may be directed to:
GATHWAY Privacy Team
Website: https://gathway.app
Privacy: privacy@gathway.app
General Contact: hello@gathway.app
Our Commitment
GATHWAY is committed to retaining information responsibly, deleting data when it is no longer needed, and giving users transparency about how their information is managed throughout its lifecycle.